Acquire

Acquire

Deal coming soon...

Acquire provides all your digital channels in one unified view to improve agents’ workflows and customers’ experiences.

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What is Acquire?

Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling, Acquire empowers teams to proactively resolve complex sales, service, and support issues in real-time across all channels. With Acquire, businesses can continuously engage customers while minimizing resolution time and redundancy. Acquire’s flexible and scalable software suite meets the customer service, sales, and support needs of any business — on any device.

Key benefits of using Acquire?

Instant file sharing: Acquire offers instant file sharing through chat windows, with peer-to-peer encryption and secure cloud storage enabling sensitive documents to be shared and accessed from any web-enabled device.

Interactive customer experiences: Acquire’s co-browsing feature enables users to interact directly with customers’ web browsers, highlighting sections, clicking on links, and filling out forms.

Call support: Acquire includes one-way and two-way video calling, allowing the customer to choose whether or not they wish to be visible to the support agent, but still be able to see them. Speech recognition enables users to make notes while on a call, or can be used for call transcription and calls can be recorded for staff training, performance reviews, record keeping, and error reduction.

Acquire Features

These are some of the core Dropbox features:

• AB Testing
• API
• Access Controls/Permissions
• Activity Dashboard
• Alerts / Escalation
• Alerts/Notifications
• Auto-Responders
• Call Center Management
• Canned Responses
• Chat/Messaging
• Communication Management
• Customer Database
• Customer Engagement
• Customer History
• Customer Segmentation
• Customer Service Analytics
• Customizable Branding
• Customizable Fields
• Customizable Forms
• Customizable Reports
• Customizable Templates
• Email Management
• Engagement Tracking
• Feedback Management
• File Sharing
• File Transfer
• Interaction Tracking
• Knowledge Base Management
• Live Chat
• Mobile Access
• Multi-Channel Communication
• Multi-Language
• Offline Form
• Onboarding
• Performance Metrics
• Real Time Notifications
• Real Time Reporting
• Real-Time Chat
• Real-time Consumer-facing Chat
• Remote Access/Control
• Reporting & Statistics
• Reporting/Analytics
• Rules-Based Workflow
• SMS Messaging
• SSL Security
• Screen Sharing
• Self Service Portal
• Session Transfer
• Social Media Integration
• Surveys & Feedback
• Tagging
• Third Party Integrations
• Transcripts/Chat History
• Transfers/Routing
• Two-Way Audio & Video
• User Management
• Video Support
• Virtual Assistant
• Visual Analytics
• Website Visitor Tracking

Acquire Pricing

Acquire Discount

There are no Acquire discounts available at the moment. However, we're working hard to bring you exclusive Acquire discounts soon. So make sure you sign up to get notified when a deal goes live.

To learn more about Acquire, reach out to their sales team for a quote! Acquire has 3 service offerings including Starter, Commercial, and Enterprise depending on the stage of your company.

Acquire Reviews

PearlS.
Customer Support Team Lead
Feb 09, 2024
All the bells and whistles
It's got all the bells and whistles we need – cobrowsing, chatbots, live chat, and video calls – you name it! Our service reps can resolve inquiries faster than ever before. 5 stars all the way!

JohnnieR.
Customer Support Specialist
Aug 19, 2023
Revolutionizing Customer Interactions
Acquire is an absolute game changer. It revolutionizes the way businesses interact with customers. The cobrowsing feature is a life-saver, allowing seamless collaboration and issue resolution. The AI chatbots take customer support to new heights with their advanced capabilities. Live chat and video calling features provide instant and personalized assistance. Plus, the software's flexibility and scalability make it suitable for businesses of all sizes. I've been blown away by the customer experience Acquire enables. It's a must-have tool for any forward-thinking organization. Whew, this product rocks!

HerbertR.
User
Aug 14, 2023
Frustrating FAQ Loop
This chatbot thingy didn't help me solve my problem at all. Kept redirecting me to FAQs that had nothing to do with my issue. Waste of time. I had to call a human eventually. Disappointing.