# Zoho

Zoho

Deal coming soon...

A comprehensive cloud software suite offering applications for businesses' end-to-end needs, serving 100 million+ users.

[Website](https://www.zoho.com/)

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## What is Zoho?

Zoho offers beautifully smart software to help you grow your business. With over 80 million users worldwide, Zoho's 55+ products aid your sales and marketing, support and collaboration, finance, and recruitment needs—letting you focus only on your business. Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products.

## Key benefits of using Zoho?

**Efficient business processes:** Help your team stay productive by defining and building efficient processes for your business. Zoho CRM can help you ensure that standards are followed while processes are executed.

**Mobile accessibility:** Zoho CRM mobile ensures that your team has access to important CRM data, no matter where they are. A sales rep in the field can pull up information about nearby customers or drop by for a meeting on the go.

**Data security and compliance:** You can rest assured that your customer data is safe in Zoho CRM data centers, safeguarded by top-of-the-line physical and digital security mechanisms.

## Zoho Features

These are some of the core Zoho features:

- Leads
- Contacts
- Accounts
- Deals
- CRM views
- Sales Forecasting
- BCC dropbox for email
- Email insights
- Macros
- Multiple currencies
- Contextual custom related lists
- SalesSignals
- Custom signals
- Advanced filters
- Scoring rules
- Assignment rules
- Reminders
- Email parser
- Email Association with Deals
- Wizards
- Multiple pipelines
- Multiple Scoring Rule
- Recurring Activities
- Page customization
- Rename tabs
- Custom fields
- Picklist history tracking
- Custom links
- Web tabs
- Custom modules
- 500 modules
- Custom buttons
- Sandbox
- Configuration type
- Page layouts
- Canvas view
- Canvas Detailed View
- Layout rules
- Validation rules
- Subforms
- Translations
- Custom list views
- Tab groups
- Workflow rules
- Approval process
- Schedules
- Active Blueprints
- Webhooks per day
- Email notifications per day
- Review process
- CommandCenter
- Data enrichment
- Zia voice
- Zia reminder
- Best time to contact
- Macro suggestion
- Zia intelligence for automation
- Prediction builder
- Assignment suggestion
- Workflow suggestions
- AI for emails
- Recommendation engine
- Image validation 20 rules/org
- Recommendations Notifications
- Standard reports
- Custom reports
- Schedule reports
- Charts
- KPI
- Funnels
- Target meter
- Comparator
- Cohorts
- Quadrants
- Standard dashboards
- Custom dashboards Unlimited
- Webform analytics
- Webform A/B testing
- Analytics Mobile App - Analytics Studio
- Analytics - Enhancements in Anomaly Component
- Workflow reports
- Enrich data with Twitter profile
- Enrich data with Facebook profile
- Social tab
- Automated lead generation from social media
- Social interaction from leads/contacts
- Email templates Unlimited
- Email opt-out
- Website visitor tracking
- Mass email
- Email relay
- Email authentication
- Marketing campaigns
- Marketing attribution
- Custom segmentation
- Auto responders
- CRM for Google Ads
- WEBFORMS AVAILABILITY
- Web-to-lead form
- Web-to-contact form
- 100 forms/module
- Web-to-case form
- Notify owner
- Gamescope
- Calendar
- Calendar sync
- Calendar booking
- Status updates
- Direct messages
- Attach files to feeds
- Follow-up Rules
- Groups for team collaboration
- Tagging
- Products
- Price Books
- Quotes
- Sales Orders
- Invoices
- Vendors
- Purchase Orders
- Inventory Templates
- Cases
- Solutions
- Web-to-case form
- Business hours
- Case escalation rules
- Portals
- Folder sharing
- Attach documents
- File versioning
- Reviews
- Free storage/org
- Free storage/user license
- Additional file storage
- Data storage
- Additional storage per user license
- Additional data storage
- Data storage
- Additional storage per user license
- Additional data storage
- Import data (per batch)
- Export module data
- Free data backup
- Additional data backup
- De-duplicate data
- Import history
- Profiles
- Organization hierarchy
- Reporting hierarchy
- Field-level security
- Data sharing rules
- Groups
- Record-level sharing
- Data encryption
- Territory management
- Audit logs
- Allowed IPS
- GDPR Compliance
- Multiple Organization Support
- Client Scripts
- Mobile SDK
- Web apps SDK
- Widgets
- Connections
- API Unlimited credits/day/org (2000/user license).
- Functions Unlimited credits/day/org (1000/user license)
- Telephony and PBX
- Team collaboration
- Office productivity
- Plug-in for Microsoft Outlook
- Integration with Microsoft 365
- Zoho CRM contextual gadget for Gmail
- Export events to Google Calendar
- Export to Google Tasks
- CRM web forms for Google Sites
- Synchronize Google Calendar
- Synchronize Google Contact
- SalesIQ - Visitor Tracking & Sales Intelligence
- Brands
- Company favicon
- Company logo
- Roles and permissions
- Chat volume per month
- Departments
- Proactive chat trigger rules
- Chat routing rules
- Visitor routing rules
- Block IP
- Abusive content management
- Chat translation
- Chat transfer
- Group chat with customers
- Chat history Unlimited
- Concurrent chat limit
- Brand-specific business hours
- Department based email configuration
- Email templates Unlimited
- Company profile enrichment
- Operator chat monitoring
- Live tracking dashboard
- Number of visitors tracked per month
- Lead scoring rules
- Company scoring rules
- Custom chatbots
- Answer Bot
- Visitors
- Contacts
- Company
- Export People data
- Offline messaging
- Visitor-side chat history
- Reopen a chat
- Credit card masking
- File sharing
- Click to call
- Screensharing
- Articles
- FAQs
- UAQ
- Canned replies
- Small talks
- Business terms
- Website
- Mobile app
- Email Signature
- Telegram
- Widgets
- Brand-specific widgets
- Form controller
- Admin webhooks
- Data webhooks
- Daily reports
- Weekly stats
- Monthly stats
- Wordpress
- OpenCart
- Joomla
- Drupal 7
- Drupal 8
- OSCommerce
- Cs-cart
- Magento
- WooCommerce
- PrestaShop
- Sharepoint
- Facebook
- INTEGRATIONS AVAILABILITY
- Zoho CRM
- Zoho Desk
- Zoho Assist
- Zoho Analytics
- Zoho Campaigns
- MailChimp
- Zendesk
- Salesforce CRM
- ClearBit
- Leadberry
- Cloud telephony and PBX
- Desktop Apps
- Operator Mobile App
- Apple TV App
- E-mail tickets
- Comment in ticket
- Spam tickets
- Ticket history
- Ticket resolution note
- Ticket tags
- Product based Ticket Tracking
- Customer Happiness Ratings
- Suggested articles
- Merge tickets
- Split tickets
- Clone ticket
- Ticket timeline
- Time entry
- Approvals
- Team ownership
- Ticket sharing
- Send as email
- Quick Ticket View (Peek View)
- Response Editor with rich text support
- Advanced Search
- Response Draft
- Table View
- Search Facet
- Snippets for Faster Response
- Email Templates in Reply Editor
- Work Modes
- Keyboard Shortcuts
- Review Ticket Replies
- Gamescope for Agents
- Real Time Updates in Ticket List & Detail View
- Real Time Ticket Count in Starred Views
- Team Feeds
- Agent Collision Detection
- Agent Collision Chat
- Agent Collision Reply Avoidance
- CUSTOMER SUPPORT CHANNELS
- Email channel
- Help center
- Advanced webforms
- Community Forums
- Telephony
- Live Chat
- Notification rules
- Custom functions in workflows
- Schedules
- Field watching
- Direct Assignment to Agents and Teams
- Round-Robin Ticket Assignment by Load Balancing
- Active Blueprints
- Transitions per Blueprint
- Common Transitions per Blueprint
- Fields and Actions per Transitions
- State Level SLAs & Escalations
- Custom Functions in Blueprints
- Multi-Level Escalations
- Customer Based SLA
- Contract Management in SLA
- Business hours
- Holiday list
- Custom email templates
- Customize tabs
- Custom Views
- Customize form fields
- Custom fields
- Custom ticket status and status grouping
- Field Dependencies
- Teams
- Ticket Templates
- Department Specific Layout
- Layout Rules
- Validation Rules
- Reply Assistant
- Sentiment Predictions
- Ticket Auto Tagging
- Anomaly Notifications
- KB Conversation Assistant/ASAP
- Custom Domain Mapping
- Remote Authentication
- Multi Language Support
- Multiple department Support Tracking
- All-department view of tickets
- Department Based Signatures
- Department Specific Product Handling
- Private Knowledge Base for Agents
- Public Knowledge Base
- Knowledge Base Dashboards
- Community
- Community Dashboard
- Community gamification
- Article versioning
- Google Analytics Integration
- Themes Gallery
- CSS Customization
- Custom Widgets
- Multi-brand Help Center
- HTML Customization
- Contact & Account Information Management
- Private Notes for Contacts & Accounts
- Dedicated Owners for Contacts & Accounts
- Contact & Account Insights
- Deduplicate Contacts & Accounts
- Contact & Account Custom Fields
- Merge Contacts
- Merge Accounts
- Follow Contacts & Accounts
- Contact to Product Association
- Custom Views for Customers
- Secondary Contact (Cc's)
- Contacts to Multiple Accounts
- Manual Ticket Time Tracking
- Auto Ticket Time Tracking
- Activity Time Tracking
- Billing Preferences
- Product Based Ticket Tracking
- Associate Products to Contacts
- Associate Products to Accounts
- Dedicated Owner for Products
- Custom Fields for Products
- Custom Views for Products
- Standard Reports
- Prepopulated Reports
- Custom Reports
- Export Reports to CSV, XLS or PDF
- Custom Dashboards
- Ticket Overview Dashboard
- Headquarters Dashboard
- Response, Resolution & FCR Dashboards
- Ticket Status Dashboard
- Customer Happiness Dashboard
- Knowledge Base Dashboard
- Community Dashboard
- Calls Reports and Dashboards
- SLA Dashboards
- Telephony Agent Availability
- Schedule Reports 100
- Blueprint Dashboard
- All Department Analytics (Global Reports and Dashboards)
- In-Product Call Notifications
- Call-to-Ticket Conversion
- Answer Over-The-Web
- Answer Over-The-Phone
- Call Logging
- Call Transfer
- Call Recording
- Call Hold
- Call Mute
- Business Hours Configuration
- Non-Business Hour Management
- Call Queue Handling
- Outbound Calls
- Missed Call Management
- Custom Greeting Configuration
- Call Routing (Sequential & Simultaneous)
- Call Waiting Message
- Caller History
- Voice Mail
- Real-time Agent Availability
- Call Reports and Dashboards
- Multi-Level IVR
- Field-level Access Control
- Data Sharing
- Export Data
- Import Data
- Import History
- Migration from other help desk
- Mobile SDK
- API
- SMS Add-on
- Zoho Desk App for iPad, iPhone and Android devices
- Radar App for Zoho Desk
- Single Sign-on
- Projects - Project Management & Collaboration
- BASICS AVAILABILITY
- Projects Unlimited
- Client Users 5 \* No. of user licenses purchased
- Storage Space 120 GB
- Project Templates 30
- Pages & Chat All projects
- Chronology Gantt chart
- Milestone Gantt chart
- Resource utilization chart
- Advanced Task / Issue Reports
- Tags
- Project Feeds
- Task management
- Document sharing
- Import from MS Project
- Calendar & Forums
- Google Apps Integration
- Project Custom Status
- Task Custom Status
- Subtasks
- Task Duration (Hours/Days)
- Reminders
- Project Timeline Gantt
- Task Dependency
- Task layout
- Sync Google Tasks
- Time tracking
- Export projects
- Custom Views
- Recurring Tasks
- Timesheet approval
- Time Log restriction
- Blueprint for Tasks
- AI Chatbot powered by Zia
- Project Budget
- Work - Planned Hours (Planned vs Actual Report)
- Business Hours
- Weekends & Holidays
- Strict Project
- Task Rollup
- Critical Path
- Baseline
- Project layout

## Zoho Pricing

### **Zoho Discount**

There are no Zoho discounts available at the moment. However, we're working hard to bring you exclusive Zoho discounts soon. So make sure you sign up to get notified when a deal goes live.

### **Pricing starts from: $0/month**

**Free:** $0/month
- Sales Force Automation
- Standard reports
- Campaign marketing

**Standard:** $14/month
- Sales forecasting
- Calendar Integration
- Multiple currencies

**Professional:** $23/month
- Inventory management
- Customer support
- Workflow automation

**Enterprise:** $40/month
- Zia features
- All CRM integrations
- Portal Invitations

**Ultimate:** $52/month
- Case Escalation
- Email parsing
- Customization

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